About the company
25+ years developing hotel management systems
Shelter Group is a Russian software developer for the hospitality industry. On the market since 1999, headquartered in Moscow, with a dealer network across all Russian regions and CIS countries.
"We've been building PMS for over 25 years — and during this time we've learned: the main thing in hotel automation is not the number of buttons in the interface, but product reliability and implementation quality. A hotel that chose Shelter gets not just software, but a team that understands the specifics of the work and doesn't disappear after launch."
We don't chase trends and don't compete for a spot in the startup rankings. Our path is evolution, not revolution. Over 25 years we've grown from local installations on a single hotel to hybrid Pro+Cloud architecture combining local speed with cloud services. Throughout this time we stayed in touch with clients: listening to their processes, understanding their specifics and translating that into the product.
Sanatoriums, hotel chains, aparthotel complexes, resorts — each has its own operational logic. Our industry modules (Medicine, SPA, Restaurant, Events) are not "config flags" — they are mature systems developed together with real properties. That's why more than 3,000 hotels in Russia and CIS countries trust us.
— Artem Prokopyev, CEO of Shelter LLC
Our values
Long-term partnership
We build tools that work for years, not quarterly hype. Our clients stay with us for 5, 10, 15 years.
Industry expertise
We know hotel operations from the inside. Every module was born from real client operations.
Reliability first
A hotel PMS is business-critical infrastructure. Uptime, data security, and 24/7 support come before feature race.
Openness and integration
Open REST API, ready connectors for 100+ external systems. Your existing tools keep working with us.
Get in touch
Ready to discuss your project or just want to learn more about Shelter? Contact us — we always find time for a conversation with hoteliers.