Support
Helping you work without downtime
Engineers, a knowledge base, training and ongoing support help your hotel run smoothly. Find a quick answer or contact the team.
The answer may already exist — three steps to get it faster
Before contacting support, check these resources. Many questions are answered in a minute in the knowledge base or during training.
Search the knowledge base
Step-by-step documentation for all Shelter Cloud, PRO and Resonline modules. Screenshots, configuration examples and typical cases. In Russian.
Open the knowledge base →Get trained
If the question is not a problem but “how to work faster”, training helps more systematically than one-off requests.
Training programmes →Create a Jira request
If you did not find an answer, create a request in the support portal. All history, statuses and attachments in one place.
Open the portal →Shelter software audit
- Our specialists will audit the configuration of the database and the system modules you use.
- We will check how fully and correctly you use Shelter’s features and recommend how to work faster and better and get the most out of our software.
Plans
Contact us
If you are already a client, create a request in the Jira support portal. If you are considering Shelter or want to discuss a support plan, write or call a manager.