Shelter · Industry solutions
City hotels
Reservations, front desk and guest service in one workspace. For business hotels, boutique hotels and city chains.
From a new booking to closing the shift
Business trips, early check-ins and company billing
The front desk sees bookings and room allocation, while services and payments are collected in the stay folio. Terms for corporate clients are configured for your property.
Solution for this scenario- Reservations and room allocation
- Accommodation and service charges
- Documents and settlements
Personal service without scattered notes
Keep attention on every guest: preferences in the guest profile, direct booking on your website and service orders from a phone.
Solution for this scenario- Guest profile and preferences
- Direct bookings with no Shelter commission
- Service catalogue and contact with the team
Shared rules for several properties
We will discuss the chain structure, staff roles and reporting requirements, and choose the PMS configuration and integrations for each hotel.
Solution for this scenario- Properties and room inventory structure
- Separate staff access rights
- Reporting for the management team
Build the system for your property
The PMS is the core. Additional services are added for your team’s tasks.
More sales channels
Rates and availability in channels, bookings in the PMS.
Learn more Booking engineDirect bookings from your website
Booking engine with 0% Shelter commission.
Learn more Payment solutionsGuest payments
Terminals, online acquiring and cash register solutions.
Learn more Restaurant integrationsRestaurant and stay
Data exchange with the restaurant system and charges to the room.
Learn more Mobile conciergeService from a phone
Service orders and messaging without calling the front desk.
Learn more Hotel TVServices on the TV screen
Hotel information and offers in the room.
Learn moreModules, integrations and equipment are selected separately. We confirm compatibility and connection terms for the chosen PMS edition.
From first contact to the end of the stay
The guest books on the website or in a channel
The front desk checks the guest in and records services
At check-out the team settles the bill
Services close to the guest
The mobile concierge combines property information, service offers and messaging with the team. The guest opens it via a link or QR code.
View solutionWe start with your processes
First we record your property’s tasks. Then we agree the system scope, data exchange and launch plan.
Review your team’s work
Inventory, roles, billing and current systems.
Choose the configuration
PMS edition, industry modules and integrations.
Prepare the launch
Data migration, training and scenario testing.
Before you start
Which edition does a city hotel need?
We choose Cloud or PRO based on your processes, infrastructure and required integrations, not only on the number of rooms.
How do I find out the price?
A preliminary estimate is available in the price calculator. The final offer takes into account the number of rooms, selected modules and integrations.
Can we keep our current systems?
We will check your equipment and software and agree the available exchange methods. See the integrations catalogue for the list of solutions.
Let’s discuss your property
We will show relevant scenarios and put together the solution.
Request a demo